Shipping & Returns

  • RETURNS POLICY

We want you to be completely satisfied with your purchase and take great pride in the quality of the products we sell. Supporting this with great customer service is our top priority.

If you are not completely satisfied with your purchase, please follow these guidelines and we will help you to return your purchase to us.

You can return your item for free within 14 days. Items purchased from November 18th can be returned up until January 6th.
Items must be returned new, unused, and with all labels and garment tags still attached.
Returns that are damaged, stained, washed or altered will not be accepted and will be sent back to the customer.

Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Items should be returned in their original packaging to ensure they are adequately protected in transit.

Returns that do not comply with these regulations will not be accepted.

  • RETURN PROCESS

To return one or more items from your order, please follow the below-mentioned procedure:

1) For a simple return, please use the pre-printed return form and return label included in your parcel. Please fill in the return form provided in the packaging.

2) Make sure all products you wish to return and all the forms, product tags, authenticity labels or cards are included in the package, the original box or an equally robust box. Attach the return label to the outside of the parcel. If you cannot find the return label, please contact our Customer Care.

3) Contact the UPS number that you can find here or take the package to the nearest UPS point you find here.

We recommend that you keep an eye on the tracking that you find on the return label placed inside the package, so that you can monitor the shipment of your package.

Your return may take until 5 business days to be handled by our warehouse. After that you will receive a confirmation email. The refund will be processed to the credit/debit card or account originally used for payment. Refunds may take up to 10 working days to appear on your bank statement, depending on your bank.

Please note that if you have received a gift and would like to return it for a refund, the person who originally purchased the gift will receive the refund. We apologise for any inconvenience this may cause.

  • EXCHANGE SERVICE

At present, we do not offer an exchange service. Please return the items back to us and place a new order for the correct item online.

  • THE RIGHT TO CANCEL

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

  • RECLAMATION

Goods are classified as faulty if they have been received damaged, or where a manufacturing fault occurs within 6 months of purchase. In this case we kindly ask you to send the article back to us. For a simple return, please use the pre-printed return form and return label included in your parcel. If you cannot find the return label, please contact our Customer Service. We cannot accept items that have been worn and used beyond being tried on.

 

 

Returns address

Elaoula Lotf Rahman
Via Della Vittoria
Mirano
30035 Venezia
Italy

Tel: +39 (0) 327 243 3900 

E-Mail:  info@rich-wolf.it